Privacy Policy

Homeopathy by Jenny is a UK-based homeopathy practice. We handle your personal data in accordance with UK GDPR and the Data Protection Act 2018.

What we collect

· Contact details: name, email, phone, address

· Health information: medical history, symptoms, treatment notes

· Website data: IP address, cookies, usage information

How we use it

· Provide consultations and ongoing care

· Manage bookings and enquiries

· Keep client records

· Improve our website

· Send marketing (with the option to revoke consent)

Legal basis

· Contract (providing services)

· Legal obligation (record keeping)

· Legitimate interests (running our practice)

· Consent (marketing)

For health data, we rely on explicit consent and provision of care.

Sharing

We do not sell your data. We may share it with trusted providers (e.g. booking, email, hosting) and authorities if required by law.

Retention

We keep records only as long as necessary, typically up to 7 years after your last contact.

Your rights

You can request access, correction, deletion, restriction, or object to processing, and withdraw consent at any time.

Security

We take appropriate measures to protect your data.

Complaints

If you have concerns, contact us first. You can also complain to the ICO: https://ico.org.uk